If it’s repairable, we will fix it.
The cost of the repairs are included in your plan, parts are not. In general most of the repairs we carry out do not require new parts.
As soon we have collected your device and diagnosed the problem (and if no parts are required to be ordered) your device/computer would usually be sent back out within the same week, and we will send you a courtesy device to use whilst yours is being repaired.
If the answer to your question hasn't been answered above, or if you would like to find out more, drop us a quick message.