• Am I tied into a contract?

    No, none of our services require you to have a minimum term contract. You are free to cancel at any time.

  • Do I need a credit or debit card to sign up?

    You will not need to provide any card numbers. You will however need to set up a Direct Debit during the sign up process.

  • Can I pay monthly?

    At present we only support quarterly Direct Debit billing.

  • Is there a fair usage limit?

    No, our data back up service is truly unlimited.

  • Is my data secure?

    Yes. Military-grade encryption is used both on the server and client sides to ensure maximum security.

  • What operating systems do you support?

    Our technical team can assist you with any personal device operating system.

  • How do you provide support?

    Support is normally provided by phone or email. If the issue is more technical than you are comfortable with, we can with your permission use remote access sessions to diagnose and resolve the problem.

  • What if I don't own a PC or laptop?

    We don’t look after your particular device as such, we look after you. If its technical and you're stuck just get in touch.

  • What is a 'device'?

    The devices we most commonly provide support for are Computers, laptops, mobile phones and tablets. However we're able to provide support on a wide range of devices. If you are unsure, contact our team.

  • Can you repair any device?

    If it's repairable, we will fix it.

  • How much is your repair charge?

    The cost of the repairs are included in your plan, parts are not. In general most of the repairs we carry out do not require new parts.

  • What is the turnaround on repairs?

    As soon we have collected your device and diagnosed the problem (and if no parts are required to be ordered) your device/computer would usually be sent back out within the same week, and we will send you a courtesy device to use whilst yours is being repaired.