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Quality Device Repairs You Can Trust

Having a problem with your device doesn’t have to be a big problem for you. With our quick and quality repairs, we’ll have your device back up and running in no time! In most cases, you don’t even need to leave the comfort of your own home! As long as your device turns on and connects to the internet, we’ll securely connect to it remotely and fix it in a jiffy. 

All our repairs include;

Free Diagnostic

12 Month No Quibble Warranty

Guaranteed Quote - No Nasty Surprises

No Fix No Fee

High Quality Replacement Parts

PC and Mac Quality Repairs

Booking a quality repair with WiseGuys couldn’t be simpler. Just click ‘get a quote’ and when you’re happy we can either connect to your device securely or you can drop it into one of our stores (we make a great coffee!) If you don’t have a WiseGuys store in your area just post it to us. We’ll even cover the delivery back to you.

Your repair quote for our time is guaranteed, meaning no nasty surprises! If we quote you £30, it’ll only cost you £30.

*Parts not included in price guarantee.

Get a quote

Get your free, no obligation quote today in just a couple minutes

Our Services Include

Hardware Repairs

Only using high quality parts and all repairs come with a no quibble 12 month warranty

Virus Removal

Antiviruses can’t always stop you getting a virus. If you’re concerned, just give us a call. We have a 100% success rate in removing viruses.

Tune Ups & Optimisation

Is your device slow and sluggish? Unfortunately, it won’t speed itself up. Book in a tune up today, we can even do it remotely!

Software Problems

Same day software repairs from a fully trained WiseGuy, either remotely or in Store.

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Upgrades

If you’re thinking about upgrading your device, give us a call. We’ll make sure you only get the upgrades you need. Our advice is truly unbiased.

 

Complete Breakdown

If your device is completely unresponsive it doesn’t mean it’s the end. Remember, if we can’t fix it, you don’t pay a penny!

 

Do I need a credit or debit card to sign up?

No, you won’t need to provide us with any card numbers. You only need to set up a Direct Debit
so you can join in minutes.

Am I tied into a contract?

Never! We don’t believe in contracts. You’re free to cancel any time you like, no matter how many
times you’ve used us.

What is a device?

A device is usually a Computer, Laptop, Tablet or Smart Phone, however we also support many
other devices and peripherals such as printers, scanners, cameras etc. If you’re unsure, don’t
hesitate to contact our team.

What is remote support

Remote support is what makes us so great! A safe way of connecting to your computer over the
internet so we can help you out in minutes. You can see what we’re doing on your computer so it’s a
great tool if you want to learn or be shown how to do something. Don’t worry if you haven’t used
remote support before, it’s very quick and simple. If you have any questions on remote support,
please contact us.

What is the turnaround on repairs?

Unfortunately, there is no definitive answer to this question as it depends entirely on your fault.
After you first report the issue, we will have a WiseGuys connected to your computer within the
hour. We generally fix most in just 90 mins or less.

What operating systems do you support?

We support all operating systems over the phone or physically, however we can only provide
remote support on Windows 7 and newer.

How do you provide support?

In most cases, we can use remote support and connect to your computer instantly. In the rare event, this is not possible, we can provide over the phone support or collect your device from you.

How much is your repair charge?

All work carried out by WiseGuys is included within your plan, so it’s free! If a part needs replacing, you’ll only have to pay for the cost of the part. In general, most repairs we carry out do not require parts.

Can I pay monthly?

Yes, you can pay monthly or quarterly.

What does "collect & send" service mean?

We will pay for the collection and return of your device, should we need to look at it physically.

See What Our Customers Think

Friendly, knowledgeable staff and a quick turnaround. Thanks and we definitely recommend and use you again. Thanks ?”

Sarah Davis

Facebook review

Super friendly and go out of their way to be helpful. Great service, great staff and fast turnaround on repairs. Would recommend to anyone!

Megan Brown

Facebook review

Perfect service-couldn’t have been better. The team were great to speak to and explained what they were doing through out.”

Penny

Yell review

Book Your Free Diagnostic Today

Our diagnostics and quotes are completely free and no obligation. Book your quote in today.

WiseGuys Logo

Head Office,
4 Terrace Road
Bournemouth, BH2 5NP
0808 123 2820
hello@wiseguys.co.uk

Shop Locations

Opening hours

Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday CLOSED
Registered Company Number 08958993
Registered in England and Wales VAT NUMBER: GB214597402

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0117 456 6031 or via their website.