Remember how last week, Three UK saw an outage affecting its services across the country? The network was down on the 16th and 17th of October, with thousands of customers unable to make calls, send text messages or use their mobile data.
Well, now the firm is reportedly ready to offer up to £20 compensation to its customers. However, the only caveat is that you must make an official complaint. It’s said that compensation claims will be considered on an ‘individual basis‘.
The problem began on Wednesday evening last week and spanned into Thursday, with customers across the country taking to social media to complain that they couldn’t use their phones and tablets. Three UK first admitted to the problem in the morning of Thursday, confessing that “technical difficulties” had been noted. However, the company also suggested trying the age-old “Have you tried turning it off and on again?”.
Customers affected by the outage have been told that they can initiate a refund request by getting in touch with Three Mobile through either their online chat advice service or by calling the company directly.
‘If you’d like to talk to us about compensation, please call us and we will consider each case on an individual basis. Please be patient because we are experiencing high call volumes.’A spokesperson for Three UK
According to Ofcom, customers who aren’t given the service they were promised by their service provider are entitled to compensation from the company. So, Three UK began issuing £5 to £20 compensation to a number of customers who took the foresight to officially complain. They then took to social media to speak up and encourage others to do the same.
So, if you’re a Three UK customer, it could be worth getting in touch to see whether you can knock a few pounds off your next monthly bill. Let us know how you fare in the comments box below.