Have you upgraded your laptop or PC to the latest Windows 10 operating system (OS) yet? If not, then you probably should.

We’ve already covered the risks of remaining on an outdated operating system, with some versions of Windows only offered critical security updates — and no new features — and other versions entirely unsupported, not even receiving security fixes.

In fact, just this month we covered a story on a critical security vulnerability affecting versions of Windows that were not covered under ‘mainstream support’ or even ‘extended support’. Thankfully, due to the size of the potential problem, Windows broke their usual rules and patched older versions of Windows too, but it’s not a usual occurrence.

The bottom line is that older versions of Windows could see you unprotected against attacks from hackers that could risk your personal or financial information. And though Windows 10 isn’t without its teething problems, it’s far safer than being on an unsupported version.

Wi-Fi connectivity issues on Windows 10

Speaking of teething issues, Windows 10 has seen an issue arise this week that affects machines running a particular hardware chip manufactured by well-known industry provider Qualcomm. Those computers with Qualcomm wireless network adapters — the bit of kit that handles your Wi-Fi connection — could see sporadic connection issues, with Wi-Fi dropping out from time to time, if they’ve installed the Windows 10 May 2019 update.

Crucially, this is due to out-of-date network drivers, meaning that the issue isn’t solely down to Microsoft. Those of you who want to be using the latest Windows patches can locate the required drivers for your Qualcomm Wi-Fi network adapter by downloading them from your device manufacturer’s website, or via any CDs provided with your machine if it’s a new purchase.

Microsoft have also taken proactive steps to help any customers who haven’t yet been affected, but could be. They’ve put a block in place that will prevent users from downloading the May 2019 update if they have a Qualcomm adapter, but lack the necessary Wi-Fi drivers.

“To safeguard your upgrade experience, we have applied a hold on devices with this Qualcomm driver from being offered Windows 10, version 1903, until the updated driver is installed.”


Of course, locating and installing software drivers is a little more complex than downloading an app, game, or other program from the internet. You’ll want to be sure that you’ve chosen the correct drivers for your computer, otherwise they won’t change anything.

WiseGuys can help you to track down the correct browser for your laptop or computer if you’re suffering from intermittent connectivity on Windows 10. Best of all, you don’t even need to come into store for us to troubleshoot the problem for you; everything can be done remotely. If you’d like to discuss this with us, or just want to find out more about how you can Windows 10 in case you’re running an older version, then give us a call on 0808 123 2820 or drop us an email.